Friday, 23 June 2017

Satisfaction questionnaire

Here is a satisfaction questionnaire for house builders to get feedback, inspired by one of the questions on the form we got when we moved in. 

Congratulations on moving into your new house!

Now that you've moved in, how does it feel to be in your new house?

Were the extra building charges adequately explained?
Yes, the explanation was excellent and I was in no way shocked by the unreasonable and unexpected price hike
The explanation could have been better, but I got the general idea
Perhaps you need to tell us again

How many problems have there been since you moved in to your new house?
Only about half a dozen
Ten or so
Definitely less than a hundred

When there were problems, was it easy to get in touch with us?
Yes, the phone was always picked up quickly
Yes, the email I sent didn't bounce
Yes, I knew you were there when I came round to the office, although it did seem strange that you'd turned the lights off

How many times did you have to complain about the problems before we actually did something?
Three times
I gave up complaining after the fifth time

When we finally did get in touch with you, how good a job did we do at pretending we cared?
It genuinely seemed that you didn't have anything better to do than listen to us
I think I saw you nodding
Not sure, you were too busy looking at your phone

Did we tell you about our other satisfied customers?
Yes, I heard about them several times
You told us about one satisfied customer several times.
You have other satisfied customers?

(Note: Clicking these buttons will make no difference to anything, much like the satisfaction surveys you are often asked to fill out!)